Crown Casino Perth Privacy Policy

This privacy policy explains how Burswood Nominees Limited trading as Crown Perth (“Crown Perth”) handles personal information of guests, suppliers and other individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Crown Perth is located at Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100, Australia. Crown Perth is part of Crown Resorts Limited and operates a casino, hotels, restaurants, bars and entertainment facilities. This policy applies to personal information collected and processed in connection with the Perth property.

1. Scope and Application

This privacy policy covers personal information of:

• Casino patrons and visitors
• Hotel guests
• Restaurant and venue customers
• Suppliers and business partners
• Self-exclusion program participants
• Individuals captured by surveillance systems

This policy operates alongside other Crown group privacy documents, including the Crown Resorts Privacy Policy and venue-specific privacy collection statements. Where an individual participates in programs or services operated jointly across Crown properties (Crown Melbourne, Crown Perth, Crown Sydney), personal information may be handled in accordance with multiple related policies.

2. Information Collected

Personal information is collected directly from individuals and by lawful and fair means. The types of information collected include:

• Full name, date of birth and contact details
• Identification documents and verification records
• Patron identification numbers and loyalty program data
• Transaction records and payment information
• Images and biometric data captured via surveillance and facial recognition systems
• Information about self-exclusion requests and compliance matters
• Correspondence and inquiry records
• Supplier and contractor business information

Information may also be collected from third parties, including law enforcement agencies, regulatory bodies, other casino operators and associated entities within the Crown group.

3. Use of Surveillance and Facial Recognition

Crown Perth operates surveillance cameras and facial recognition technology throughout the premises for the following purposes:

• Security and safety of guests, staff and property
• Prevention and detection of illegal or undesirable activities
• Gaming integrity and regulatory compliance
• Identification and enforcement of exclusions (self-exclusion, venue exclusion, regulatory exclusion)
• Investigation of incidents and disputes

Images and biometric data collected through these systems constitute sensitive information. This information is used to identify, exclude or remove individuals who may lawfully be denied access to the premises.

4. Purposes of Collection and Use

Personal information is collected, recorded, stored, used and disclosed for purposes including:

• Processing bookings, reservations and transactions
• Providing casino gaming, accommodation, dining and entertainment services
• Managing loyalty programs and customer accounts
• Responding to inquiries and complaints
• Marketing and promotional communications (where consent has been provided or where otherwise permitted by law)
• Compliance with legal and regulatory obligations
• Processing and enforcing self-exclusion and other exclusion programs
• Preventing fraud, money laundering and other illegal activities
• Venue security and incident management
• Supplier and contractor management

5. Disclosure of Personal Information

Personal information may be disclosed to:

• Associated entities within the Crown Resorts group (including Crown Melbourne Limited, Crown Sydney Gaming Pty Ltd, Crown Hotels)
• Other casino operators, including The Star Casinos, for exclusion management and compliance purposes
• Regulatory bodies, including the Gaming and Wagering Commission of Western Australia, Liquor and Gaming NSW, NSW Independent Casino Commission, and Victorian Gambling and Casino Control Commission
• Law enforcement agencies
• Service providers and contractors that assist in the operation of the business
• Professional advisers (including legal, accounting and auditing advisers)
• Certain overseas recipients in connection with service provision and compliance activities

Information is disclosed only where necessary for the purposes outlined in this policy and in accordance with applicable privacy law.

6. Self-Exclusion and Exclusion Programs

Where an individual participates in a self-exclusion program or is subject to another form of exclusion, Crown Perth collects and uses personal and sensitive information (including name, date of birth, address, patron ID, image and facial recognition data) to process, manage and enforce that exclusion.

This information may be shared with:

• Other Crown properties (Crown Melbourne, Crown Sydney)
• Other casino operators
• Relevant state and territory gaming regulators

The purpose of this sharing is to support effective exclusion across multiple venues and to comply with regulatory requirements.

For self-exclusion inquiries related to Crown Perth, contact +61 8 9362 7777.

7. Data Security and Storage

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include physical security of premises, secure information technology systems, access controls and staff training.

Personal information is stored in Australia and may also be stored or processed overseas where service providers operate. Personal information is retained for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations.

8. Access and Correction

An individual may request access to personal information held about them and may request correction of inaccurate, incomplete or out-of-date information.

To make an access or correction request, contact the Privacy Manager. Requests will be handled within a reasonable timeframe and in accordance with the Privacy Act. In some circumstances access or correction may be refused where permitted by law, and reasons for any refusal will be provided.

9. Complaints

If an individual considers that their privacy has been breached or that personal information has been handled inappropriately, a complaint may be lodged with Crown Perth.

Complaints should be directed to:

Privacy Manager
Crown Melbourne Limited
8 Whiteman Street
Southbank VIC 3006
Australia
Email: [email protected]

Complaints will be investigated and a response provided within a reasonable period. If the response is not considered satisfactory, the complaint may be referred to the Office of the Australian Information Commissioner.

10. Changes to This Policy

This privacy policy may be updated from time to time to reflect changes in practices, technology, legal requirements or other operational reasons. The current version of this policy is available on the website at crownperth.com.au.

11. Contact Information

For privacy-related inquiries or to exercise rights under this policy, contact:

Burswood Nominees Limited trading as Crown Perth
Great Eastern Highway
Burswood, Victoria Park
Western Australia 6100
Australia
Telephone: +61 8 9362 7777

This policy is effective as of the date of publication and applies to all personal information handling activities of Crown Perth.